Refund Policy
General Information
At RZ Car Batteries, we strive to provide high-quality products and exceptional customer service. However, if you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund terms below.
Returns Due to Change of Mind
You may return a product within 14 days from the delivery date, provided that:
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The item is unused, in its original packaging, and in resaleable condition.
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It has not been installed, damaged, or altered in any way.
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You include the original receipt or invoice with the return.
To begin the return process, please contact us via our Contact Page or by phone at 96160300.
Defective or Damaged Products
If your order arrives damaged or you believe the item is defective:
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Contact us immediately at 96160300 and provide details and photos of the issue.
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Once the issue is verified, we’ll offer a replacement or refund, depending on your preference.
Return Shipping Costs
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If the return is due to a change of mind, you are responsible for the return shipping costs.
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If the item is defective, damaged, or incorrectly delivered, RZ Car Batteries will cover all return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 business days, using the same payment method used for the original purchase.
Exchanges
If you wish to exchange your product for a different model or type, please contact our team.
We’ll guide you through returning the item and placing a new order quickly and easily.
Exceptions
Returns or exchanges cannot be accepted for:
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Custom or special-order items (non-stock batteries or made-to-order products)
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Sale or clearance items – all sales are final
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Products damaged after installation or due to misuse or incorrect handling
Contact Us
If you have any questions about our Return Policy or need assistance with a return:
📞 Phone: 96160300
🌐 Website: www.rz-car-batteries.com
📧 Email: rzcarbatteries@gmail.com
Thank you for choosing RZ Car Batteries
Fast, Reliable, and Always Near You.
